3 Excuses That Kept You Away from Identifying Churning Customers

Posted by Monis Khan on Apr 23, 2019 1:21:08 PM

Though I come from the data science background, I am compelled to avoid
using word “Predicting customer churn”. Because “Prediction” is a machine
learning term and it tends to bring along the associated overwhelm for the
business executives. This overwhelm has been the number 1 reason why most
SaaS enterprises focus on adding new customers and tend to ignore the fact
that their existing customers are leaving them every month.

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Tags: AI, Machine Learning, Customer Churn, Customer Retention

5 Customer Retention Strategies for These 21 Online SMBs

Posted by Monis Khan on Apr 23, 2019 1:19:17 PM

If You are the founder, senior management leader or head of sales for a traditional business that is being conducted online, then you are more likely to be wondering about strategies to acquire new customers constantly. According to Peter Krasilovsky, chief analyst at Local Onliner, SMBs are more aware of ways to spend on customer acquisition than retention.

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Tags: AI, Machine Learning, Customer Churn, Customer Retention

About Datoin

Datoin is an enterprise automation platform which helps enterprises to automate their processes by leveraging enterprise's data, artificial intelligence, and component-based engineering. Although Datoin can be a generic platform for building any automation application, our focus is on artificial-intelligence driven business process automation. Currently, we are solving some of the automation problems in Customer Experience Management, CRM and Geo Analytics, etc.

Advantages of the platform:

  • Reduced software development cost(Because of building block re-use)
  • Faster application creation(Can create an application just by using GUI) 
  • Off-the-shelf blocks for data integrations and intelligence
  • Flexible deployment mode(Managed Cloud, On-Premise, Stand-alone app, Distributed App)


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